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Fred   

apex customer service sucks! can't reboot and according to the guy I talked to on the phone nobody can talk to me on the phone for the next 3 days! emailing back and forth every hour so I'm sure they'll close before I can get it working if at all. I was seriously contemplating upgrading from the classic to get the new trident system now I'm looking for other options.

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drauka   

Can't reboot?  Whats it doing?  I usually just remove the aquabus cables on mine and do a hard reboot that way.  

 

With ANY electronics you are going to run into quirks and issues especially with all the variables the APEX brings to the table. I had an issue with mine a while back and Brad on here was able to help me out with getting it back workign right.  Recently mine did a little freak out when I was moving but I think that was mostly my fault, a reboot (and i reprogrammed it since the tank setup changed drastically) and I was back on track to automated bliss .

 

If you are interested in Trident then you may want to read more on the GHL KH Director, I am seeing reports that they have an adapter to run it on APEX available.  obviously that woudl be an option too if you wanted to go with a diffrent brand controller.

 

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Fred   

I've tried unplugging aquabus and power cord and plugging back in. Status light is blinking on power bar but that's the only light I get on the whole system. Their latest advice is to go buy a 12 volt power supply

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Fred   

update someone just called me back and basically my controller needs to be sent in for testing.so I take back what I said about their customer service  lol

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Fred, I had an issue with mine pretty early on and was frustrated as I think anyone that just dropped hundreds would be. Their tech support required a little patience due to scheduling but once I was on phone and actively working they were very helpful and quickly got me back up and running. Like Dave said I think anything electronic with that many variables is bound to have an issue with something sooner or later.

Richard


Sent from my iPhone using Tapatalk

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Fred   

Yeah the guy I talked to really hooked me up. So much so that he told me I couldn't post what he was doing on any forum lol

Sent from my SM-G950U using Tapatalk

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drauka   

Good deal,  glad they followed through.  

 

My plan is to upgrade to the 2016 version when BRS has their christmas sale.  I will say the Lite that I picked up used has been pretty bullet proof.

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